+91 888 276 0684Introduction
Welcome to Tuitioned (tuition-ed.com), where we are dedicated to providing exceptional online tutoring services across the country. We understand that despite our best efforts, there may be times when our services might not meet your expectations. This Complaint Redressal Page is designed to guide you through the process of raising concerns or complaints, ensuring they are addressed promptly and effectively. At Tuitioned, we value your feedback as it helps us improve and serve you better.
Scope of the Complaint Redressal Mechanism
Our Complaint Redressal Mechanism is comprehensive, covering a wide range of issues including, but not limited to:
● Payment Disputes: Any disagreements related to billing, charges, or payments.
● Quality of Service: Concerns regarding the tutoring services provided, including tutor performance.
● Refund Requests: Requests for refunds based on our refund policy.
● Privacy Concerns and Data Protection Issues: Any issues related to the handling, protection, and use of personal information.
● Quality of Service: Concerns regarding the tutoring services provided, including tutor performance.
● Refund Requests: Requests for refunds based on our refund policy.
● Privacy Concerns and Data Protection Issues: Any issues related to the handling, protection, and use of personal information.
How to Submit a Complaint
To ensure your complaint is addressed efficiently, please follow these steps:
1. Contact Us: Submit your complaint via our dedicated email address (support@tuition-ed.com) or through the online form available on our website.
2. Provide Detailed Information: Include your name, contact details, a detailed description of the issue, and any relevant documentation that could support your complaint (e.g., receipts, email correspondence).
3. Submit: Once you have compiled all necessary information, submit your complaint through the chosen method.
2. Provide Detailed Information: Include your name, contact details, a detailed description of the issue, and any relevant documentation that could support your complaint (e.g., receipts, email correspondence).
3. Submit: Once you have compiled all necessary information, submit your complaint through the chosen method.
Complaint Handling Process
Upon receiving your complaint, we follow a structured process to resolve it:
1. Acknowledgment of Receipt: You will receive an acknowledgment of your complaint within 48 hours, confirming that we have started the review process.
2. Investigation: Our team will thoroughly investigate your complaint, which may involve contacting you for further information.
3. Resolution: We aim to resolve complaints within 15 business days. You will be informed of the decision and any actions taken.
4. Timeframe: While we strive to resolve issues promptly, complex cases may require additional time. We will keep you updated on the progress.
2. Investigation: Our team will thoroughly investigate your complaint, which may involve contacting you for further information.
3. Resolution: We aim to resolve complaints within 15 business days. You will be informed of the decision and any actions taken.
4. Timeframe: While we strive to resolve issues promptly, complex cases may require additional time. We will keep you updated on the progress.
Escalation Procedures
If you are not satisfied with the resolution provided, you can request an escalation. Your complaint will be reviewed by a senior member of our team or a dedicated committee, who will reassess the issue and provide a final resolution.
Legal Rights and Remedies
We wish to remind you that utilizing our internal complaint redressal mechanism does not restrict your legal rights or remedies. You retain the right to seek external legal advice or pursue other avenues of dispute resolution at any time.
Data Protection and Privacy
Your privacy is of utmost importance to us. All personal information provided during the complaint process will be handled in strict accordance with our Privacy Policy and relevant data protection laws, ensuring your data is protected and used appropriately.
Contact Information
For any complaints or inquiries, contact our Complaint Redressal Team, please visit https://tuition-ed.com/contact-us/
Updates and Amendments
Our Complaint Redressal Policy is subject to periodic review and amendments. Any changes will be updated on this page and, where appropriate, notified to you via email or our website.
Conclusion
At Tuitioned, we are committed to ensuring your satisfaction with our services. Your feedback is invaluable to us as it helps us to continually improve and provide the best possible online tutoring experience. We encourage you to reach out with any concerns, and we promise to address them with the seriousness and attention they deserve.