Privacy Policy for Tuitioned

Tuitioned (“Tuitioned,” “we,” “our,” or “us”) is committed to protecting your privacy and handling personal data in a transparent and responsible way.

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit our website, request a trial lesson, book tutoring sessions, communicate with us, or otherwise use our services.

This Privacy Policy should be read together with our GDPR Notice, which explains lawful bases, GDPR rights, and related compliance information in more detail.

Who We Are

Data Controller:
Tuitioned
Sec -5, Dwarka, New Delhi, 110045
Email: contact@tuition-ed.com

If you have questions about this Privacy Policy or how we handle personal data, you can contact us using the details above.

Scope of This Policy

This Privacy Policy applies to personal data collected through:

• our website
• enquiry and free trial forms
• student and parent or guardian communications
• tutor matching and lesson scheduling
• tutoring service delivery
• customer support communications
• billing and payment-related interactions
• cookies, analytics, pixels, and similar technologies

Personal Data We Collect

Depending on how you interact with Tuitioned, we may collect the following categories of personal data.

Parent or Guardian Information

• full name
• email address
• phone number
• country or location
• communication preferences

Student Information

• student name or preferred name
• age or school grade
• subject interests
• curriculum or academic board
• learning goals and tutoring needs
• lesson availability
• progress-related information shared during service delivery

Account, Booking, and Service Information

• lesson requests
• tutor preferences
• scheduling information
• session history
• support enquiries
• service notes and quality review notes

Payment and Transaction Information

• billing details
• invoice records
• transaction references
• payment status

We use third-party payment processors to handle payments. We do not describe or store payment card information as if it were processed entirely by Tuitioned unless that is actually the case. Privacy notices should reflect the real data flow accurately. 

Technical and Usage Data

• IP address
• browser type and version
• device information
• operating system
• referral source
• pages visited
• time spent on pages
• clicks and browsing interactions
• cookie identifiers and analytics data

How We Use Personal Data

We use personal data to:

• respond to enquiries and arrange trial lessons
• match students with suitable tutors
• schedule and deliver tutoring sessions
• manage lesson records and customer support
• process billing and payments
• improve our website, services, and user experience
• communicate service updates and important notices
• send marketing communications where permitted
• maintain security, prevent misuse, and protect our platform
• comply with legal, tax, accounting, and regulatory obligations

For more information about our lawful bases for processing personal data, please see our GDPR Notice. Privacy notices should explain why data is used and how rights apply, while linked layered notices can give fuller detail. (European Commission)

Cookies, Analytics, and Similar Technologies

We use cookies and similar technologies to keep the website functioning, understand how visitors use our site, improve performance, and support communications and marketing.

These tools may include:

• Google Analytics 4 (GA4) for analytics and website performance insights
• Meta Pixel for measuring campaign performance and supporting advertising-related insights
• Hotjar for understanding user behavior and improving website usability

Where required by applicable law, we seek consent before using non-essential cookies or similar technologies. Consent requests should be clear and separate from general terms.

You can manage your cookie preferences through our cookie banner or settings tool where available.

Lesson Recordings

We may record some online lessons, meetings, or related sessions for purposes such as:

• quality assurance
• tutor training
• service improvement
• safeguarding and dispute resolution, where appropriate

If lessons are recorded, we will disclose this clearly and handle recordings in line with applicable data protection obligations. Official guidance notes that recording online lessons or meetings requires attention to individuals’ rights and transparency. (ICO)

How We Share Personal Data

We do not sell personal data.

We may share personal data with:

Tutors

We may share relevant student and parent or guardian information with tutors as needed for lesson planning, scheduling, and service delivery.

Service Providers

We may share data with trusted third-party providers that support our operations, such as providers for:

• payment processing
• website hosting
• analytics
• advertising measurement
• customer communications
• scheduling
• customer support
• software and infrastructure services

Legal and Regulatory Authorities

We may disclose data where required by law, regulation, court order, or lawful request, or where necessary to protect our rights, users, or services.

Business Transfers

If Tuitioned is involved in a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of that transaction, subject to appropriate safeguards.

Privacy notices should tell people who may receive their data.

International Data Transfers

Because we may use service providers or systems located in different countries, personal data may be transferred outside your country of residence.

Where required, we take steps to ensure appropriate safeguards are in place for international transfers. Privacy notices should explain whether data is transferred outside the EU and related safeguards where applicable. (European Commission)

For more information about transfer safeguards, please contact us.

Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including service delivery, support, legal compliance, dispute handling, and security.

Retention may vary by data type, for example:

• account and booking data: while the relationship remains active and for a reasonable period afterward
• lesson records and support records: as needed for service administration, quality assurance, and dispute handling
• billing and transaction records: as required for tax, accounting, and legal obligations
• cookie and analytics data: according to business need, settings, and applicable law
• lesson recordings: only for as long as needed for the stated purpose

If we do not state a fixed retention period, privacy guidance says we should at least explain the criteria used to decide how long data is kept. (ICO)

Children’s Privacy and Parent/Guardian Involvement

Tuitioned provides tutoring services for school-age learners, including K-12 students.

Where required, a parent or legal guardian must create the account, request lessons, make payments, and provide any legally required consent on behalf of the student.

We do not knowingly collect personal data directly from a child without appropriate parent or guardian involvement where that involvement is required by law.

If you believe a child has provided personal data without the required consent, please contact us at contact@tuition-ed.com and we will review the matter and take appropriate action.

Data Security

We use reasonable technical and organizational measures to help protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• access controls
• secure systems and hosting protections
• restricted internal access
• staff awareness and confidentiality measures
• vendor review and operational safeguards

No system can be guaranteed to be completely secure, but we work to protect personal data appropriately.

Your Rights

Depending on your location and the law that applies, you may have rights to:

• access your personal data
• correct inaccurate or incomplete data
• request deletion of data
• restrict certain processing
• object to certain processing
• withdraw consent where processing is based on consent
• request data portability
• lodge a complaint with a relevant regulator or supervisory authority

For more detail on these rights and how to exercise them, please see our GDPR Notice. Privacy notices should explain rights and how people can complain. 

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before sharing personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes.

When we make material changes, we will update the Last Updated date at the top of this page.

Contact Information

If you have any questions about this Privacy Policy or the way Tuitioned handles personal data, please contact:

Tuitioned
Sec -5, Dwarka, New Delhi, 110045
Email: contact@tuition-ed.com